From first enquiry to signed booking. Ottomatically.
Otto turns each emailed enquiry into a complete booking. The eProposal and integrations take it to signed and synced.
Email your enquiries to Otto.
Otto works like a colleague with its own email address. Send or forward an enquiry, and Otto replies, asks only for what’s missing and keeps it moving.
Qualify without a human touching it.
Otto turns the customer’s reply into a complete event, with rooms, setup and catering, and creates the booking.
Check rules and availability.
Otto checks the booking against your venue rules and live availability, so only bookings you can host move forward.
Send a branded eProposal.
The eProposal shows every priced line on your own booking page, ready on desktop and phone.
Confirm the booking online.
The customer signs the eProposal online, and the booking is confirmed the moment they do.
Write back to your S&C system.
MeetingPackage integrations sync the confirmed booking to your sales and catering system, so every team works from one record.
Otto’s work. Your rules.
Every reply comes from your setup. Every thread can be pulled back. Every threshold is yours to set.
Take over at any time.
One click moves the thread to your team, and every reply after that arrives in your inbox.
Set Otto’s rules.
Set required fields, tone, follow-up limits and reply language per hotel or across the chain.
Route big enquiries to your team.
Otto passes every enquiry above your value threshold to a member of your team before it replies.
Not ready to let AI email your customers?
Your team keeps writing to customers while Otto does the work behind the inbox. Hand over the emails whenever you’re ready.
Same Otto, back of house.
Otto still reads every enquiry, checks it against your rules and reprices the quote as the request changes.
Keep the customer conversation.
Your team replies from your inbox, the way it always has. Customers see no change.
Forward the thread to Otto.
Otto builds the complete request in MeetingPackage while the thread runs, so nobody retypes a field.
Choose who answers the customer.
Front of house
Otto talks to customers and builds the booking.
Back of house
You talk to customers. Otto builds the booking.
Talking to the customer
Emails the customer
Otto
from your address
Your team
as now
Asks for missing details
Otto
in the customer’s language
Your team
Chases a quiet thread
Otto
twice, then hands over
Your team
Sends the proposal
Otto
in your branding
Your team
Building the booking
Builds the request in MeetingPackage
Otto
while the thread runs
Otto
from the forwarded thread
Checks availability and conditions
Against your configuration
Against your configuration
Offers a sister property when a group won’t fit
Otto
Otto
Fields anyone retypes
0
0
Handling removed per enquiry