Hotel U14

Hotel U14 is a modern, design-driven boutique hotel located in the heart of Helsinki. As part of Marriott’s Autograph Collection, the hotel blends Finnish warmth with international hospitality standards. Hotel U14 offers a range of stylish spaces for both business meetings and private events, attracting a diverse clientele seeking exceptional service and flexibility.

Previously, we managed a high volume of emails and calls for meeting space inquiries. Now, automation handles part of the process, freeing up valuable time for our team to focus on customer service.

Katariina Kiiski, Commercial Manager, Hotel U14, Marriott Collection

The Challenge

Hotel U14 wanted to offer a faster, more modern way for clients to book meeting spaces directly through their website. Their primary goals were to create a smooth, transparent booking process for both customers and hotel staff, and to reduce the manual workload caused by traditional phone and email inquiries. Additionally, the solution needed to be adaptable to the shifting demand for hybrid and smaller-sized meetings, especially given the challenging hospitality landscape in 2020.

The Solution

Hotel U14 implemented the MeetingPackage Booking Engine directly on its website. This decision was driven by the need for a user-friendly, efficient system that could offer real-time pricing, instant availability, and quick inquiry submission. The hotel considered other solutions but ultimately chose MeetingPackage for its comprehensive features and ease of integration. A spokesperson from Hotel U14 noted, 'We strongly recommend adopting a booking engine like MeetingPackage for managing meeting space sales. It brings transparency, speed, and reliability to the entire process, freeing up time for the team and improving the customer experience. In today's market, a system like this isn’t just nice to have—it’s essential to stay competitive.' While the full system integration is planned for the future, the standalone implementation has already provided significant benefits.

The Results

The implementation of MeetingPackage’s Booking Engine has led to several positive outcomes for Hotel U14.

Improved Customer Experience: Customers can now immediately see meeting room availability and pricing, simplifying the booking decision. Many guests have praised the easy, fast process, highlighting the convenience of upfront pricing without the need for back-and-forth communication.

Increased Sales for Small Meeting Spaces: By making pricing transparent and accessible, Hotel U14 has seen an increase in bookings, particularly for smaller meeting rooms. Shorter decision-making cycles have helped drive revenue growth in this segment.

Operational Efficiency: Automating parts of the booking process has reduced the volume of manual emails and calls, allowing the team to focus more on personalized customer service and onsite guest experiences.

Smarter Data-Driven Sales: MeetingPackage’s analytics tools have helped the sales team identify peak demand periods and optimize pricing strategies based on real-time booking behavior.

"The system has enhanced our ability to leverage analytics. We now have clearer insights into which spaces and times are most in demand." 
- Katariina Kiiski, Commercial Manager, Hotel U14, Marriott Collection